Invalid Claims

Bold Vape product warranty covers only those claims arising from damage sustained despite normal and safe use, and does not cover:

• Any malfunction or damage not resulting from workmanship.
• Damage resulting from general neglect, or unsafe use or misuse, whether cognizant or accidental.
• Damage resulting from natural causes including but not limited to lightning, flood, or other natural disasters.
• Theft or loss of the products.
• Damage caused by operating the device outside the permitted or intended use, or damage caused due to the negligence of instructions issued by Bold Vape
• Claims for non-defective products.

Procedure for Filing Warranty Claim

• Valid claims can be filed by emailing the Bold Vape customer care team at [email protected] or by sending in a complaint at https://boldvape.zjlearn.com/contact/
• All warranty claims must be supported with proof of purchase, failing which the entire claim will be voided.
• Bold Vape reserves the right to request additional details about the relevant device or product, including photos and videos.
• Bold Vape reserves the right to initiate device repair procedures to restore function before approving a product exchange or refund.
• Bold Vape will replace a product at no charge if a valid claim under this limited warranty is received within the warranty period.

Terms & Conditions

• Bold Vape accepts all refund claims based on product quality issues.
• The refund policy is active and valid only within the first 60 days from the date the order is dispatched.
• Valid claims can be filed by emailing the Bold Vape customer care team at [email protected] or by sending in a request for a refund via https://boldvape.zjlearn.com/contact/

**This Limited Warranty is NOT transferable to subsequent purchases.

Bold Vape Team

June 1st, 2021